Guthrie and Craig (Management Services) Ltd provide a complete Quality Management Service to Clients and specialise in developing quality systems which are tailored to reflect the Client's operations and the requirements of BS EN ISO 9001: 2000.

Consultancy

Our approach to Quality Consultancy provides for a high level of Client to Consultant contact. This ensures that the Clients existing management system is incorporated, as far as practicable, in the proposed Quality System. The principal features of the project are outlined below:


• Preliminary visit to determine the scope of the Quality System and define the objectives and policies.

• Regular visits by the Consultant to determine current working methods and identify any changes necessary to meet ISO 9001 requirements. Also, identify where existing systems can be improved.

• Consultant prepares documentation in draft format and issues to the Client for review and comment.

• Consultant prepares quality record forms in agreed format.

• Practical advice and assistance given on implementing agreed procedures and setting up of record files.

• Regular reviews during the project to assess progress against agreed time scale.

• Issue bound copies of finalised Procedures, Policy Manual and other documentation

• Assistance and advice given on the selection of the appropriate Assessment Organisation.

• Attendance during the assessment visit, if required.

Why Use Our Services

Problems encountered by Companies who have attempted to prepare their own documentation include:

• Incorrect interpretation of standard requirements: our Consultants are experienced and familiar with the requirements of both BS EN ISO 9001 and certification bodies and therefore prevent time being wasted on incorrect interpretation.

• Inexperience in writing procedures in a suitable format: our procedure formats have proved acceptable to a wide range of Companies and Certification bodies. Our Consultants are skilled in auditing systems and preparing procedures, which fully reflect quality assurance requirements applicable to the Clients business.

• Failure to address all aspects relevant to the standard: review of quality documentation by our Consultants ensures that the system described meets the requirements of BS EN ISO 9001.

• Unproductive use of personnel time and resources: by releasing Company personnel from the preparation of a procedure enables them to continue with their normal duties with the minimum amount of disruption.

• Lack of resources to progress the documentation within an acceptable timescale: the effectiveness of our Consultancy Management techniques enables Projects to be completed within typically 4 months. Clients’ timetables however can always be accommodated.

• Lack of understanding of Certification Body requirements: We have successfully assisted Clients in implementing their system on completion of a Consultancy Project allowing them to obtain certification with the minimum of delay.

Benefits Of ISO 9001

ISO 9001 certified companies:

• Report profits more than double that of the industry average

• Show a higher Return on Capital Employed than the industry average

• Recorded higher sales per employee figures than the industry average

• Consistently produced higher profits per employee than their competitors

• Have higher levels of capital employed per employee than the industry average

• Have lower asset turnover ratios than the industry average

(Survey undertaken by Surrey University)